Frequently Asked Questions
Everything you need to know about your luxury shopping experience.
Are all items sold on Love Luxury authentic?
Absolutely. Every item undergoes a rigorous multi-point inspection process by our in-house experts to guarantee 100% authenticity before it is listed for sale.
What are your shipping times and costs?
We offer complimentary express shipping on all orders over $500. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-10 business days depending on customs.
What is your return policy for high-end fashion?
We accept returns within 14 days of delivery, provided the security tag remains attached and the item is in its original, unworn condition with all packaging included.
Do you offer international duties and taxes coverage?
For most major regions, we offer 'Delivered Duty Paid' (DDP) shipping, meaning all import taxes and duties are calculated and paid at checkout so there are no surprises upon delivery.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible financing options through Affirm and Klarna.
How do I track my luxury order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to our courier's real-time monitoring portal.